Over the years, I have heard plenty of advice or opinions from small business owners and marketers on what marketing activity they should do, and why. Statements such as ‘I need to be on Instagram because that’s where everyone is heading to’ and ‘I should build up an email list to several thousand that I can market to’. A lot of this is great advice but there is one small challenge that we all face… time and resources.
There are only so many hours in a day, and any business serious about growing profitably must work off a limited budget so, if you want to make your sales and marketing as effective as possible and get the best results for your business, here are 3 marketing facts to consider:
It’s cheaper (and easier) to service existing customers than to find new ones
Research shows that it’s cheaper to build a loyal customer base who make repeat purchases than to try to acquire new customers. Existing customers know your brand, have already purchased from you and trust you. New customers are less trusting and in many instances, the relationship with them needs to be built up before they will make their first purchase - and you start to build trust until you have spent money reaching out to your audience!
According to Forbes*, “It’s 7 Times Less Expensive To Keep A Customer Than To Acquire One” while it’s “FIVE TIMES more profitable to spend marketing and advertising on retaining current customers than it is to acquire new customers”.
Whether you have a loyalty scheme with bonus points and stamps or you simply re-establish contact with previous customers to build up your relationship, these marketing activities may provide you with much greater sales - and profits than spending money finding new customers.
Posting on social media isn’t the most effective way to find new customers
Of course, we still need to focus on finding new customers for long-term growth, but many businesses are disappointed when they don’t find enough customers from directly posting on social media. There are many advantages to posting on social media such as building trust, providing social proof and turning potential customers into brand advocates who are fanatical about what you do - but there are more effective ways to get more sales.
Let’s look at some quick facts…
1. It can take weeks, if not months to grow your followers or contacts on platforms such as Facebook or Instagram.
2. For many small businesses, the majority of fans and followers are people that are established. They are either existing customers, friends or contacts. Not potential new customers.
3. Only a small percentage of ‘fans’ see your posts**
The figures linked to the above facts vary for each platform and on how successful certain campaigns are, but let’s look at some realistic numbers…
Imagine that after 3 months, you grow your Facebook business page to 500 fans organically (without using ads) and that 20% (100) of them are potential customers who are likely to buy within the next 60 days.
When you post on Facebook, it’s likely that only 5% of your fans will see your post. That’s 25 of your 500 fans. If your post is to reach a potential new customer then the 25 people that see that post need to be among the 100 out of 500 that are customers.
The chances that a potential customer who is ready to buy from you will see the post is very low. The chances that they will also take action and click on a link in the post is even lower.
On the other hand, creating a Facebook Ads campaign can help you to reach thousands of potential customers very quickly, and for a relatively small fee. This is much more effective than spending months growing followers and posting on social media, hoping that you will get steady sales as a result.
Another way to reach more people effectively is by reaching out to an established audience that someone else has. I talk about this in my book ‘17 ways to grow your business at zero cost!’.
Goldfish have a longer attention span than humans
Ok, so this title is a little bit attention-grabbing but research shows that we now have an attention span of less than 8 seconds (which is about a second less than a goldfish). This isn’t to say that goldfish are more intelligent, but it does highlight how quickly we are distracted in the modern era by the enormous amount of information that’s ‘thrown’ at us, whether that’s adverts, the phone with sound notifications, a status update on Facebook or something else.
With such a short attention span, it’s absolutely critical that your titles or headlines grab the attention of a potential customer as quickly as possible. If the headline in a marketing campaign doesn’t make the customer stop to see what you are saying, then you have lost them already.
Here’s an interesting question - if you write an email campaign or blog post, how much time do you spend on the heading or subject line? Do you spend any time looking at the best possible headline or do you just stick in a headline at the last minute in an attempt to get your campaign running?
If the headline doesn’t grab the attention of your audience then the rest of the content is wasted, as they might never read it.
Above are just a few marketing facts worth considering when designing marketing campaigns. For more insights into the way the customer thinks, check out my book Psychology in Marketing and Sales.
Need help planning your marketing campaigns and getting better results? Get in touch for a free marketing review.
**Figures show anything from 5-10%. This article provides further evidence: https://www.causely.com/blog/why-only-ten-percent-of-your-facebook-followers-see-your-posts#:~:text=It%20stands%20to%20reason%20that,or%20less)%20of%20your%20followers.
I’ve written a lot about pricing in my book Psychology in Marketing and Sales, as well as in previous blog posts and I’m often surprised when I hear small business owners (especially startups) ask how they can possibly charge for something when other people are offering similar services for free.
A recent example of this is when a customer of mine pointed out that his competitor is charging £25 for a webinar. “How can they do that”, I was asked, “when everyone is currently doing similar webinars for free?”... and from what we could see, the competitor is successfully selling these webinars.
The reason for the success comes down to what I like to refer to as the ‘Offer’ - the way that the product or service is positioned including the key message, the benefits and who is being targeted.
As well as the way the offer is positioned, the price itself can have a big impact on perception. Without knowing anything about jewellery, for example, a customer might assume that the higher-priced necklace or earring is better quality. The webinar or training course that has a higher price tag could be assumed to provide more valuable content.
The purpose of this blog post isn’t to give you specific actions or strategies for your business when it comes to product positioning and pricing. The aim is to provide you with content to reflect on, and to help you think about how you can position your products better - and that’s why I’d like to share the following examples I came across recently (by the way, if you would like to have a review of your pricing strategy or how you position your offer then I provide a 90-minute one on one session that could make a huge difference to your business. Click here to find out more).
The apple story
I have come across this from multiple sources, and while I don’t know if it’s a true story, it’s still great to read…
An old man was selling apples. His price list reads:
1 apple = $3.00
3 apples = $10.00
A young man stopped and bought 3 apples individually - paying $3 for each.
As the young man was walking away he turned and said “Hey old man, do you realise I just bought 3 apples for $9, instead of $10? Maybe business is not your thing?”
The old man smiled and mumbled to himself “people are funny. Every time they buy 3 apples instead of 1, yet they keep trying to teach me how to do business.”
Comparing Apple, not apples
On the subject of apples, The iPhone (ok so a different type of Apple!) has been very successful over the years with a much higher price than many of its competitors.
We could get into an in-depth comparison on how good the iPhone has been over the years compared to other phones but, despite some phones being arguably better, having more features and being cheaper, they have not sold as well as the iPhone.
Why? Because Apple products have strong desirability. The brand has been built up over the years and the ‘Offer’ has been created and positioned in a way to make the iPhone a MUST HAVE product.
What’s your OFFER?
When it comes to selling and marketing your products and services, it’s not just about the price, or about the features. It’s about many elements that need to come together as a complete package. Success depends on creating the right offer and then communicating it effectively to the right audience.
The right offer consists of having the right product, with the right features and benefits at the right price, and that also needs to be communicated to the right target audience. That’s a lot of ‘rights’ but you get the idea.
If you need help with positioning your offer correctly and making it a success, let’s have a chat to see how I can help. Get in touch today.
How important is brand image when it comes to customers buying from you?
A few months ago I was out for a walk with my son and we passed a For Sale sign for a property, and the contact details at the bottom of the sign included an email address that was Hotmail (such as firstname.lastname@example.org). My teenage son called out jokingly “at hotmail, I’m not buying that!’ - which got me thinking about the importance of professional branding (the fact a teenager is suggesting he’s interested in buying a house didn’t bother me, knowing that anything on the market is clearly out of his budget in the short-term!).
For many years, I’ve always argued that businesses serious about growth need to look professional, and seeing signage or wording on vans (such as for electricians or plumbers) that have a gmail or hotmail email included is likely to put doubt in the mind of the buyer. If you don’t know the two electricians, would you rather buy from email@example.com or firstname.lastname@example.org?*
But I would argue the importance for having a professional brand, right? Afterall, I’m in marketing and brand reputation, and building credibility and trust with customers is something at the front of my mind on a regular basis. But in this scenario, it wasnt me. It was a teenager with little knowledge about marketing concepts and who has no experience of buying high priced items such as cars or a property who clearly pointing out that the lack of professional branding in the contact details could be a reason not to buy.
Potential customers seek credibility
When a potential customer looks to buy from a business, they want you to show credibility that you are a trustworthy brand. If there is any doubt about your credibility then they will look at buying elsewhere, and not from you.
Think of it like a job interview. When recruiting, a business might receive a stack of CVs to find their ideal candidate. They can’t interview everyone and if they all look good then there’s a dilemna, so what to do?
An easier option, which is usually deployed, is to find a reason to discount a candidate with reasons such as ‘there are a couple of spelling mistakes, do we really want that lack of attention to detail in that role?’.
Finding reasons not to hire or interview is as powerful as finding a reason to hire someone, and when it comes to brand reputation the same applies. The copywriter that sends you a badly worded proposal, or the accountant that messes up the figures in their quote they send to you, are sure to reduce the chances of getting the business. Of course there are many other factors that come into the decision making process but building trust and credibility is a major reason for someone to buy.
Attention to detail
Often it doesn’t take much effort to re-check wording on your website or in proposals to make sure that there aren’t any obvious mistakes, and having a professional email address or company logo doesn’t have to cost a lot of money to implement. In fact, the cost of having a registered domain that looks professional should be compared to the cost of losing business from potential customers who decide to go with your competitors!
In the example above, an estate agent makes thousands of pounds on the sale of a single property. The cost of registering a domain and setting up an email address with that new more professional domain can be as little as £20-80 a year (in fact, you can use Zoho mail which is free and the total cost can be even lower).
Is your brand up to scratch?
If you are worried that your brand isn’t providing the professional image that you need to win business then get in touch for a free marketing review. We would be happy to provide you with some top tips and suggestions. Call us today to find out more.
*These email addresses are made up. I also mean no disrepspect to hotmail and gmail accounts. On a personal level, they are great to use.
This blog post is part of a series about making 'cracking presentations' by Paul Sampson. You can read the first article here: So, how good are you at presentations?
Let’s face it, Presentations are all about selling ideas.
I often hear people saying, ‘But, I’m not a sales person!’. Well, you are now! Presentations are meant to sell a concept or viewpoint, to enlighten and inform. You want everyone in the room to agree with you or to argue a point. That is healthy. If they disagree, you want them to challenge you. Whatever else happens, they cannot leave the room confused, doubting you or your material.
So, with preparation of your material – decide on the end goal first. What should your audience walk away with?
One way (and later, we’ll talk about others) is to think about your delivery. Learning to be an actor includes all kinds of techniques from mannerisms, to diction, accents, characterisation, body language and delivery but this may interest you – it’s called TTAIC.
Acting is selling. Selling your character and your story.
TTAIC is taking the audience into your confidence. Everyone in the room must be with you. Just one cynical, dissenting voice after the presentation can demean or even kill your argument. Each person in the room counts. No matter their seniority. You must have everyone on side.
More later ….
“Cracking Presentations” through Think Twice Marketing is a whole-day classroom-based course. It will equip you and your team to make presentations effective and your time efficient.
Many marketers would be astounded that I have even asked the question. In today’s modern world and circumstances, how can anyone not have a website? Surely a business can’t survive without a website to attract, inform and convert people into paying customers?
Before the COVID-19 pandemic, I continued to come across businesses who didn’t have a website - yet they had been in business for a number of years, rather than weeks. These businesses had survived on other tools and techniques. The independent cafe that attracted customers through Google Search (using Google My Business), a Facebook page and word of mouth, the coach that built his reputation from a heavy investment in networking and referrals and the construction company that partnered with key suppliers who would ‘throw work their way’ on a regular basis and they did very little marketing at all.
Survive or thrive?
From the above examples, it’s possible to run a business without a website (Shock! Horror! Really?). These companies are clearly the exception and the number of business that can do this over the long-term has to be dropping*. While some businesses without a website have been able to continue to thrive and grow, I believe that most are simply surviving. Without factoring in COVID-19, If you asked them how business is going, they would respond “it’s ok. Not brilliant but you know. We are still going and earning enough”.
“If you always do what you have always done, you will always get what you have always gotten” - unknown
… or maybe not?
If a business is happy surviving and has no ambition to grow or take their business ‘to the next level’ then it might be possible to survive by doing very little marketing or without a website, but this is a very risky strategy (or should I say a very risk not-a-strategy?). As much as I love the above quote, there’s an equally powerful quote for businesses that I like:
"If you don't drive your business, you will be driven out of business" - Forbes
Standing still on activities could actually mean going backwards. Not doing marketing activities or not having a website doesn’t mean your business will continue to generate business at its current level. It means you could lose business, sales will most likely decline and survival is less likely. I remember meeting a business owner, who provided trade services, at a networking event a few years ago. He said that, after around 10 years in business, he was networking for the first time and having to look at his marketing. They had relied for many years on word of mouth, but business was, in his words ‘beginning to dry up’.
The benefits of a website
We won’t go through all of the benefits of a website here, but having a website means you can be found by more potential customers through channels such as Google Search. Potential customers are more likely to trust your brand and therefore use your services, and you can also create more marketing activities that generate a higher conversion rate. Examples of the latter include a simple landing page with a special offer or using Facebook Pixel code to drive down costs and better target your audience when running an Ad.
You probably knew the answer to this already but, if you are serious about staying in business or growing it, then a website should be at the heart of any sales and marketing activity. Yes, people buy from people and referrals are a powerful form of marketing, but this has its limits - especially over the long term.
If you are still in ANY doubt then do a quick calculation - how many customers do I need to generate to pay for a new or an updated site? For many businesses, an effective website will help attract a much larger number of paying customers. It’s almost, if not completely, a no-brainer.
If you would like to find out more about effective websites and pricing, visit the Think Twice Marketing web services landing page.
*No, I don’t have stats on this but I’m guessing it’s a pretty good gut feeling I have.
I have just finished reading ‘The Subtle Art of Not Giving A F*ck’ by Mark Manson (which if you would like an alternative perspective on life, I recommend reading). In the book, Mark talks about the Picasso napkin story which was new to me. If you haven’t heard it, the story goes something like this…
Picasso used to draw or doodle on his napkins when at a cafe and one day, he was asked by a woman if she could have the napkin to keep. She offered to pay whatever the napkin with his drawing was worth, to which Picasso responded that it would be $10,000.
Slightly taken aback by the high valuation, the woman pointed out that it had only taken 30 seconds to create the artwork. Picasso promptly folded the napkin away into his pocket and responded ‘no, it has taken me 40 years to do that’.
Depending on what website you visit the story varies slightly, and whether it was dollars, pounds or another currency, it was a considerable amount of money. There is, however, a good argument for not basing the price on how long the drawing took.
When it comes to selling your services, do you quote an hourly rate depending on how long it takes to do a task? Do you price your products on the value to the customer? Or how many years of experience it has taken to learn the skills you have acquired so that you can deliver what you do… and so quickly?
When talking to customers, and in my book Psychology in Marketing and Sales, I discuss different ways to price products to get the right results. A web designer, for example, might be able to create a website in one day and charge a daily rate - but if the customer does it themself, it might take days or even weeks. Added to this, a DIY website might not look as good, It might not function as well and it will most likely not convert web visitors into paying customers as effectively (resulting in lost sales in the long term).
Similarly, a training instructor, coach, consultant or security business (just to name a few specialities!) can make a huge difference to anyone’s life or business, but only because of the skills they have developed over the years. And the prices they charge should reflect this.
It’s true that you need to consider other factors when setting pricing such as what the competition is doing, how much competition there is and who your target audience is, but creating pricing based on ‘cost plus margin’ or an hourly rate could mean you are losing out considerable amounts of money.
Sometimes it can take years of practice and experience in order to be able to continually create masterpieces in a very short time. That experience has a value. What’s your napkin worth, and what are you charging for it?
The number three is a magical number which if used properly in your marketing, can help get better results. I was trailing through my archived emails the other day when I came across an email talking about how remembering numbers is easiest when they are grouped into sets of three, and it got me thinking. How can this apply to marketing and sales?
Using the concept of grouping things into 3 means that you can do the following:
The way that the power of three works is simple (I could say I will explain it in 3 simple steps but on this occasion, I won’t). On its own, a single number, price or product seems ‘lonely’. It’s not comprehensive and there’s nothing to compare. The human mind can absorb a lot more information than that so lets at least double it…
Two is good, but it could be better. If I ask you to remember a set of numbers, let’s say 702393, you could remember them individually as six separate numbers. You could remember them in groups of two, such as 70, 23, 93 or in groups of three such as 702, 393. You are more likely to remember them - and longer groups of numbers, in groups of three.
In his book, How to Write Short, author Roy Peter Clark talks about how using the rule of 3 can be more entertaining and satisfying as well as being more effective.
Before we apply this to marketing, let’s consider some real-world examples of how three is being used:
Boris Johnson, the UK Prime Minister, was involved in using a simple 3 worded slogan during the EU referendum campaign that was simple and easy to understand: Take Back Control. He then became Prime Minister and won a general election with the three worded slogan ‘Get Brexit Done’ which almost seemed like his answer to everything… but it worked. In 2020 during the COVID-19 outbreak, he also made the message clear ‘stay home, protect the NHS, save lives’. Ok, so the first and last part are only 2 words, but the slogan is split into 3 sections that are easy to understand, memorable and made sense. Staying at home helped protect the NHS and helps to save lives.
The power of 3 can be covering 3 words in a slogan or three individual concepts.
Martin Luther King Jr., the civil rights activist, often used the power of 3 with lines such as “insult, injustice and exploitation” in one of his speeches* followed by “justice, goodwill, and brotherhood.”. Listing 5, 6 or even 10 things would have been harder to remember and would have diluted the message. Listing three things also makes the presenter seem more knowledgeable.
Julius Caesar said “I came, I saw, I conquered”, Winston Churchill once said “Blood, sweat and tears” while the American Declaration of Independence says “Life, Liberty and the pursuit of happiness”.
The power of three is not new, but it’s often forgotten when trying to make marketing more effective.
Using it in your marketing
In my book, Psychology in Marketing and Sales, I talk about Decoy Pricing which involves offering a third pricing option. This third option increases sales conversions and also results in customers opting for higher-priced products or services. This works for various reasons, one of which is that it takes the mind away from comparing lower-priced products, or not buying at all.
In your marketing communication you can also use the power of 3 as follows:
Here are some examples to consider:
An accountant might highlight they offer ways to save on tax, avoid fines and grow your business as the main benefits.
A web designer might increase the value of a service by offering a 3 in 1 package: web design, blogging and social media for one single price.
A software company might communicate that their product can be set up in 3, easy to follow steps.
A fashion designer might use a slogan such as ‘look great, feel amazing, be different’
Whether you use 3 or another number in your marketing, it’s important to keep messages simple and easy to understand - while making your product attractive. If you would like help defining your marketing messaging and communicating to your customers then get in touch today.
*His speech “Non-Violence and Racial Justice”
Over the years, I’ve heard many people raise two issues when it comes to writing blog posts. Firstly, they don’t have the time and secondly, they don’t know what to write about. Although in reality writing a blog post every month should only take a couple of hours every month, I’m not going to address the first issue in this article.
Coming up with relevant and useful content can actually be easier than you think and once you get into your creative flow you’ll discover it’s actually a lot easier than you initially thought.
The initial resistance
The first reaction by the human mind to the idea of writing a blog is ‘I can’t do that. I have no idea what to write about and where would I start?’ - but it’s important to make a start and that should be with writing down or brainstorming a list of ideas and topics.
A few years ago, I did a training session for a marketing design company. They knew how to create amazing artwork and graphics for their customers but their team wanted to expand their knowledge on topics such as social media and how to create content on various social media and blogging platforms. After suggesting how often they should be posting content, the initial response from the team leader was ‘no, we won’t be posting that often. We don’t have the time to come up with ideas on a regular basis’ but half an hour later, they had a spreadsheet with a list of over twenty different topics they could use.
How had this happened?
After the initial ‘we can’t do that’ response, I suggested we spend 30 minutes discussing how to come up with ideas. we explored what sort of content could be covered and the conversation went something like this…
Me: When you talk to your clients over the phone or face to face, what sort of advice do you give them? Give me a quick example.
Team member one: Well, we might suggest that all artwork has their logo on to raise brand awareness and that the colours they use on their website, social media and other marketing materials are consistent and in line with their brand.
Team member two: And that the logo should be crisp and easy to identify. We get customers from time to time who have used a blurred logo or their logo is so small you can’t read anything on it.
Me: Great, you’ve just given me three or four top tips that you can use to create three or four separate social media posts and possibly a blog post with tips for creating professional branding.
At this point, we listed a few more tips before I asked why someone should use them rather than do it themselves or outsource to a generic digital marketing agency. The arguments in favour included their expertise and knowledge of what designs and type of designs work best in marketing. This then became the basis for another blog post on how to choose the right company to help you with your branding.
By now you get the idea. If you are a florist, what helpful tips do you give your customers that you can put into a blog post? Maybe this includes frequently asked questions such as ‘which flowers are best for this time of the year’ as well as tips such as how stems should be cut at an angle (I learned this from a customer who is a florist!) or what plant food to use.
If you are a bookkeeper, what deadlines should your customers be aware of that you could turn into a blog post? What tips for managing expenses and receipts would you give? Should they use Excel or an online accounting package to track invoices and expenses?
If you are a personal fitness trainer or health coach, what eating, sleeping and exercise tips could you give? Could you write about the importance of getting into a regular routine and creating healthy habits? And what are the benefits of using a personal trainer compared to trying to get fit on their own without personal guidance?
I’m not a personal fitness trainer, florist or bookkeeper but there are plenty of ideas in this blog post to get you started - and once you get into the flow, you will find that more ideas come up more easily.
By the end of my training session, the design agency had agreed to create a shared spreadsheet and team members could freely add suggested topics, tips and upcoming events that would be worth considering. The team leader would then review the spreadsheet and decide what content would be used and how it would be used. This would also include seasonal events throughout the year that were relevant.
You might not have a team of marketers to share your thoughts and to give you ideas but you can always use colleagues and even friends and family for ideas. Sometimes having a different perspective can inspire you with new and better ideas for blog posts!
I don’t want to give away too much information
I’ve heard the argument, especially with business offering services, that they don’t want to give away too much advice that they would otherwise provide as part of their service and make money from. I understand this but think of the approach differently. You should provide enough information that demonstrates that you know what you are talking about, that adds value to your potential customer and that leaves them saying ‘These are great tips and you clearly know what you are doing. I can’t do this myself so I need your help’.
A business coach, for example, can offer great tips but always highlight how business owners that have a coach achieve greater results because they are more accountable or have someone to ‘bounce ideas off’ (or whatever benefits you as a coach see customers get from using your services rather than doing it themselves).
This approach also applies to other types of businesses such as home DIY, gardening or even food manufacturing. You might provide some tips for baking their own cakes or painting their bedroom but many people still want you to do it for them - whether that’s to save them time or make sure the task or product is perfect!
Other content ideas
So far, we have mostly talked about tips and blog posts around why customers can benefit from your services, but there are other topics to talk about.
You could also post about what's going on in your company. This helps to give a personal element to your business that people can associate with - but I don't recommend doing this too often. Whilst it adds a touch of personality and familiarity with the company, it tends to be of less value to a wider audience, especially if almost every post is ‘look at what we are doing’ rather than ‘here’s a post to help YOU!’
Here's a list of possible things that you can write a blog post about:
Let’s give some examples of what blog titles might look like based on the above list:
You might not agree initially, but whatever your business, there are plenty of things to write about. If you're really struggling to come up with ideas then take a look at your competitor's blog posts to see if you can write about similar topics. It’s important to avoid plagiarism but I’m fairly sure that whatever you write about, some elements of it will have been covered somewhere in the world. That doesn’t mean you shouldn’t cover that topic. People want to hear from you, whether that’s your thoughts or what you are doing locally or with your customers, specific to the topic you are writing about.
A great source for posts such as top tips can come from questions that you get asked frequently. This helps with creating ideas and also shows that you understand the concerns - and thoughts - of your customers.
Admittedly, it’s not always easy to come up with content but it’s easier than you might initially think. You are sure to come up with some great ideas to write about!
If you would like to find out more about writing blog posts for your business, grab a copy of my book Blogging for business, or get in touch. We would be happy to write some great blog posts for you!
When creating content for social media, it’s important to understand your objectives and the purpose of a post and a key objective for many posts should be to drive people to your website to take action. Unfortunately, there are many challenges such as:
There are many apps that you can use to get better results from what you post. In this blog post, I address the 3 issues mentioned above with some great apps worth considering.
Note: While some of these apps offer free features, costs may be involved.
Create your own thumbnails
While images can grab the attention of followers on Facebook, LinkedIn and Twitter, they can’t have a link attached to them like they can on a website. That’s why posts with thumbnails get more click-throughs than images.
Frustratingly, it’s difficult to control what the thumbnail looks like and on Twitter, you might not get a thumbnail at all when you post a link. There are technical ways to manage this with your website but a much better solution is to use an app that controls what the thumbnail looks like.
I use Switchy to create a custom thumbnail. It allows users to add the image, title and description for the thumbnail and you can also create a custom URL.
Creating your own thumbnails means you can make them stand out better and use the wording you want to entice visitors to click through.
Create Multiple Link Bios
I have talked about this in a previous post. Social media platforms only allow one clickable URL in your bio but by using a tool such as Shorby or Link In Bio (from Later.com) you can offer your fans a menu of options such as a direct link to your latest blog post, a link to your YouTube channel and much more - including a simple link to your website as well.
Using this option gives visitors more choice on platforms such as Twitter as well as increasing the number of clicks from your Instagram posts.
Visit Think Twice Marketing on Instagram and click on our bio to see how it works. Alternatively, you can click this link here to see the menu immediately:
Sometimes it’s great to show relevant and valuable articles to your fans from other websites but doing so means that they will visit that website and not yours! That’s where tools such as snip.ly and JotURL can help.
At Think Twice Marketing we use JotURL for our customers so that a pop-up call to action appears on the third party website, promoting our customer and driving visitors back to their site. Yes - you read that correctly - a call to action on a different site!
Imagine that you sell finance support for investments and pensions. You see a great article about how best to invest in your pension. Using a tool such as snip.ly you can have a button with a message on the site they are visit saying ‘Contact us for a FREE pension review’
Here’s an example that we have used for our own business to promote my books:
Driving more visitors to your site and generating leads
Using the apps above are a great way to generate more leads and increase sales. If you are looking for help with social media and would like to benefit from the above tools that we already use then why not get in touch with us to see how Think Twice Marketing can help? We also use other tools that provide features such as the ability to add bold and italic in your Facebook posts!
Get in touch today to find out more about our social media marketing support.
When creating videos for marketing, there are various types of videos you can use. The type of video you use will depend on your objectives and other factors such as who your target audience is.
Here are some of the most popular and most effective type of videos you can use:
(Note: You may come across different names for some of these videos. We mention some of the alternative names where possible).
Also known as dynamic illustrations or explainer videos. Animated videos can contain cartoon-style drawings and animation such as a hand, writing the words across the screen. Animated videos are normally very short (up to 2-3 minutes) and have a very high tempo.
Animated videos are great for explaining how a product or process works which is why they are referred to as explainer videos.
Here’s an example of an animated video we did explaining how Google Search works.
Animated videos are great for keeping the attention of your target audience but on the downside, they don’t have real people in the videos and possibly lack the personality of some of the videos mentioned below. A video featuring you, people in your business or your customers talking about your service allows potential customers to become more familiar with your brand and to build a stronger bond.
Corporate videos are a great way to show how professional and established a business is. These videos tend to be longer than animated videos and for best results, they are typically up to 10 minutes long. The video might include shots of the offices, the manufacturing or design areas, staff and possibly customers. A mixture of music and spoken audio (whether that’s someone in front of the camera or a voice-over) brings the video to life.
Corporate videos promote the brand and the company as a whole. They are useful for presentations and for showing to potential clients when bidding for business as they give valuable insights into how the business can help.
These types of videos, however, aren’t usually the most exciting videos, and they only connect with customers on a higher, possibly more superficial, level.
Is your product or service any good? How can anyone trust that you deliver a good service or that you will deliver on your promises?
The ultimate way to do this pre-sale is to be referred to and recommended by another customer who thinks what you have done for them is amazing. Of course, this isn’t always possible and many potential customers will find you through various marketing campaigns and channels. Having testimonial videos on your website and that you showcase on social media is a great way to convince people to buy from you.
A testimonial video involves having one or more customers on camera explaining what you did for them, the benefits and how it made them feel. Videos can be as short as 20 seconds with one customer or as long as 1-2 minutes with several customers giving very brief feedback.
The main challenge with testimonial videos is having customers who are willing to go on camera and finding the time and resources to record and edit the video. Having written testimonials is much easier and still powerful, but nothing is better than seeing a customer saying how delighted they are!
Live (and recorded) social videos
These types of videos can vary in style and length. They can be the ‘on-the-fly’ style videos - you’ve probably seen the guy walking down a busy street using the camera on his phone, telling you what he is up to and sharing his top tip or thought of the day. They can also be a carefully planned out Facebook Live video recorded from your office that lasts anything up to an hour! (personally, I think that anything over 20 minutes is too long but there are circumstances where longer videos are needed).
Live videos are great for engaging your audience on social media and allow your fans to build familiarity with you and your brand on a personal level. Done properly, they can even be recorded and used in an Ads campaign to promote a service or special offer.
One speaker personal videos
This type of video is very similar to Live social videos. The only difference is that they aren’t live. These videos typically involve one person, talking on camera about a topic that interests your audience. This might be a special promotion you are running or it could be providing some great advice. A business coach, for example, might do a quick video to discuss the importance of delegating or how to motivate and lead a team for effective results.
Presentation style pictures and sound
There are a number of apps available that allow you to upload images and select a background soundtrack. The app then creates a video which involves playing the images in a sequence with the background soundtrack. You can also add overlay wording and special effects such as having an image fade out or zoom in. Using these apps are generally low cost and relatively easy to make compared to hiring a professional. They are also very effective but lack the personal touch that live social or testimonial videos provide.
Presentation style videos are great for presenting products such as tasty food dishes for a restaurant. They are also great for providing a summary of a blog post that you have written.
At Think Twice Marketing, we convert many of our blog posts into a video you can watch. See the video at the bottom of this blog post! We also offer this as a service to customers. Get in touch to find out more.
Desktop/Webinar style videos
Webinars involve sharing your screen, PowerPoint slides and possibly your face on the screen. They are a great way to interact and explain how something works and are often used with an educational focus. These videos can be used as part of the sales process by capturing leads (the people who attend your webinar, for example). Webinars can be delivered live or pre-recorded and hosted online, for example on your website.
GIF images are very short videos with no sound. You can source ready-made GIFs from websites such as Giphy and you can also make your own GIF image by using a third-party app to combine images together. GIFs are great for social media and email marketing as they are quick and easy to source and can grab the readers attention. You might point out that they aren’t really a video as there is no sound, they just bring images to life and they are very short but we have included them as they can provide a sequence of images like a video and they provide animation.
Above are the main types of videos you can use in your marketing. It’s important to use the right type of video for your objectives and to plan in advance what the video will include. You don’t, for example, want to start a live video and then realise that you aren’t sure what you want to cover in it!
If you would like help understanding how to use videos in your marketing, get in touch. We are happy to help.
The opinions in these blog posts are those of marketing professional and book author Darren Hignett.